Warranty and Service

 

Q: Who do I contact if there is an issue with my Zion Arm Airsoft Rifle?

 

A: Contact the store or company to see if they are an authorized Zion Arms repair center, they will have everything necessary to fix your rifle. You can also contact us via email at info@mail.zionarms.com and our customer service representative will take care of you.

 

Q: How do I register my Zion Arms rifle for warranty?

 

A: All new Zion Arms AEGs sold through authorized dealers comes with a 1-year warranty that BEGINS the day you purchase it. To register your gun head over to Warranty Registration under the support tab, you will need proof of sale, serial number, and model number (all located on the box). You can also check your warranty status on the Zion Arms website under the support tab. When purchasing your rifle from an authorized Zion Arms dealer, please register your rifle on our warranty registration page under the support tab. 

 

Q: What will void my warranty?

 

A: Doing anything that alters the gun in any way that isn’t in the same condition as you bought it in will void your warranty. Our warranty excludes batteries and chargers. The warranty covers manufacturing errors or malfunctions, any damage caused by the user is not covered by our warranty.  (Examples include removing your orange tip, disassembling your item and/or opening up your gearbox will immediately void your warranty.) Any voided warranty or rifles outside of the 1-year warranty period can still be repaired for a fee. 

 

Q: I have a question that wasn’t answered on this page. What now?

 

A: We understand that there will probably be questions unique to your experience. We pride ourselves on our customer service, so we hope you’ll reach out if that’s the case. You can contact us at info@mail.zionarms.com and we will get back to you as soon as possible. 

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Product Questions

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Q: What kind of battery do you recommend for my Zion Arms airsoft rifle?

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A: Zion Arms airsoft guns are designed to operate with a 11.1v Lithium Polymer (LiPo) battery pack. Using a battery pack that is outside of our recommended specifications may lead to less than desirable operating conditions, such as loss of semi-automatic fire mode.

 

Q: What kind of BBs should I use with my rifle?

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A: We recommend using high quality 0.20g BBs or higher. The use of low quality BBs will result in the gun jamming up and causing internal damage to the gun.